FAQs

To place an order, simply browse our website, select the item(s) you’d like to purchase, and click on the “Add to Cart” button. Then proceed to checkout and follow the prompts to complete your purchase.

We accept only  MTN Mobile Money and cash in hand for now. Subsequently, we shall let you know if there is another payment method available. 

For now our shipping services are limited to within Cameroon. We can deliver to you in any region of Cameroon.

Our return policy allows for returns within two (2) days of purchase for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

We regularly offer discounts and promotions on our website. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest deals.

You can contact our customer support team by emailing info@librairiesdesgensreussia.com or by sending us a message via the WhatsApp number on our website. We strive to respond to all inquiries within 24 hours.

We sell only physical books. We do not sell e-books.

Usually, all of the books on our website are new. Except for when we have books which have been slightly damaged in the course of transportation. In that case, we offer the books at a discounted price.

We aim to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request.

As soon as possible. We strive to process your order and ship immediately we receive your order. Please make sure your follow the details in the checkout process to include your shipping address. In case of emergency, you can always call us to make sure that we send your order as soon as possible.

There are no restrictions to motivational books and prayer books. However, to purchase some Bibles and Catholic books, we require recommendation from a Religious before selling to you. You can send the recommendation letter via email and call us for verification. 

Yes we do! If you are interested in gifting a loved one we can always wrap the gift and include a personalized message before shipping. Feel free to contact us for more ideas in that regard. 

Of course, we have a little reward for frequent and loyal customers. Frequent customers are giving a slight discount on every purchase. This is to show you that we appreciate your shopping with us.

We aim to make you feel safe with your personal information. Your personal information remains between you and the admin, there is no sharing with a third party along the way. If as a first time customer you are still unsure about our privacy measures, feel free to withhold some of your information.